FAQs

Please see our FAQs below. If you can't find an answer to your question please contact us.

Why do you close on Saturdays and occasional Fridays?

We rely on weddings for the major part of the income of the Hall. This income enables us to open the rest of the time for the visitor to enjoy. And helps keep the admission fee low. We are open all year round.

Why are there fewer antiques than in previous years?

Changing fashions have dictated that antiques are no longer as popular as they were in previous years. So we are now bringing the fascinating history of the Hall back into the rooms.

Why is the restaurant not open on Saturdays?

When a couple books a wedding (usually on a Saturday), we offer exclusivity. So therefore the restaurant cannot open at that time.

Can you hire the Hall exclusively?

Yes you can, we do this for weddings and other functions - it all depends when you want the Hall. You can also hire smaller rooms during the day and evenings.

Do you have tour guides?

We have free guided tours every Sunday, if you wish to bring a group we can organise guides for you at a (small) extra cost per person.

How do I book for events?

We have tickets sales online, telephone 01254 812010 or call in and book.

Can we purchase gift vouchers?

Absolutely!  To do so, please follow this link

Will there be any photography or filming taking place when we visit?

Occasionally we take photographs and film for publicity purposes.  These images may appear in marketing collateral and on digital platforms.  If you do not wish to give permission for this, please let us know should you see anybody filming or taking pictures.

Is the Hall suitable for children?

We welcome children and hope that there is something for all ages. The Hall is proud to have a very family friendly ethos.

Are dogs allowed?

Well behaved dogs on leads are allowed into the grounds (please clean up after them! Poo bags are available from reception if required).  We unfortunately cannot allow dogs into the Hall itself, with the exception of assistance dogs.

If you wish to sit and enjoy a cuppa (or a waffle!) with your pooch, visit the Wafflery and you may sit in the porch which is sheltered.

Where can I buy event tickets?

You can purchase tickets on our website or by calling one of our team on 01254 812010

Do you have an environmental policy?

Yes, please click here to view it.

Do you have an access mission statement?

Yes, please click here to view it.

What is your event cancellation policy?

If bookings are cancelled more than 2 weeks (14 days) prior to the event. 50% of full fee will be returned. This will be in the form of a voucher that can be spent here at Samlesbury Hall. If the cancellation takes place 6 months before, we are happy to refund 50% of the ticket. However, if the cancellation is made less than 2 weeks before the event, no re-fund will be made.  Please note, this only applies to ticketed events and not weddings or functions.

Do you allow picnics?

Sadly no (unless it is baby food), we have a fully licensed restaurant & bar, the proceeds of which go towards essential upkeep of the Hall & grounds

What is your lost property policy?

If you think you may have lost something of yours at the Hall, please contact reception@samlesburyhall.co.uk with details.  We keep any items found on site for 30 days, following which they will be disposed of.  If your belongings are found we ask that you arrange a time to come and collect them, otherwise we charge a £30 admin fee plus postage if you require your item to be posted to you.  Please be aware that any lost property will only be posted out once a month so there may be a delay in receiving your items.

What is your complaints procedure?

We hope you see no reason to complain following your visit, however we are always happy to receive feedback!

Please direct all complaints within 28 days of your issue to info@samlesburyhall.co.uk or alternatively you may sent a letter in the post addressed to "Complaints Department, Samlesbury Hall, Preston New Road, Samlesbury PR5 0UP".  We aim to respond to all complaints as soon as possible, however due to the nature of our business it may take up to 5 working days.